A relative is missing or captured: what the family can do
Where to file, the Coordination Headquarters 0 800 300 529, the Commissioner for Missing Persons, payments to the family, psychological support.
Step-by-step route
What the family can do
Steps
- File a search request with the National Police — this starts the official procedures.
- Contact the Coordination Headquarters for the Treatment of Prisoners of War: consultations, search, information exchange.
- Check that your relative is in the Unified Register of persons missing under special circumstances; you can request an extract online.
- Provide DNA samples for identification if officially asked.
- Look after yourself: uncertainty is exhausting. Support groups exist for families of prisoners and the missing.
Other situations
Back from serviceDemobilisation and the first months homeInjury, rehabilitation, disabilityRecovering after traumaStruggling mentallyStress, insomnia, anxiety, angerAddictionAlcohol, drugs, medication, gambling and gaming, nicotineLoss of a loved oneSupport after lossI am a veteran’s family memberHow to support without burning outDomestic violenceIf you are threatened or harmed
Useful contacts
- 112Emergency services
- 7333Lifeline Ukraine — suicide prevention, 24/7
- 0 800 33 20 29Ukrainian Veterans Fund crisis and legal line
- 1528Unified veterans line
- 0 800 300 529Coordination HQ: prisoners of war, missing
- 1698Commissioner for missing persons
- 0 800 213 103Free legal aid, 24/7
- 15 47Government line: violence, trafficking
- 116 123La Strada Ukraine: violence
- 1678Parliament Commissioner for Human Rights: discrimination, rights violations
Find help near you
Veteran support specialist
Diia → “Veteran PRO” → “Find a specialist”, or your local CNAP.
CNAP and social services centre
Benefits, statuses and social services where you live.
Legal aid bureau
Addresses at legalaid.gov.ua.
Coordination HQ centres
Regional addresses at koordshtab.gov.ua.
SYNTONIA in Kyiv and online
Free social services — send a request.
Not sure where to start?
Email hello@gradientcenter.org — we will point you to help nearby.
Reference information, current as of September 2026. Check details with official sources; spotted an error? Email hello@gradientcenter.org.